Squads

Squads are smaller groups of members within Teams. Squads could correspond to groups of people that are responsible for specific projects within a Team.

These are especially useful for adding groups of people to be on-call in a Schedule. Squads are also handy when you need to notify the entire group together. For instance, when co-ordinated responses are required for high-urgency, high-complexity incidents, or as the last level of notification in an Escalation Policy when an incident is still un-acknowledged at that point.

Create a Squad

Prerequisite: Add Users into your Team before defining a Squad.

Follow the steps below to create a Squad in a Team:

(1) Click on Settings in the sidebar

(2) Click on Teams from the secondary navigation menu and select the Team that you want to create a Squad in

(3) Click on Squads from the horizontal menu

(4) Click on Add Squad to add a new Squad

(5) Add a Squad Name and map the members of the Team

(6) Click on Save to create and view the Squad

Edit or Delete a Squad

(1) Click on Settings in the sidebar

(2) Click on Teams from the secondary navigation menu and select the Team that you want to create a Squad in

(3) Click on Squads from the horizontal menu

(4) To edit an existing Squad, click on More Options for that particular Squad

(5) Choose Edit to modify the existing Squad or Delete to delete the Squad entirely

(6) After modifying/choosing to delete the Squad, either click on Save or confirm the deletion accordingly